Customer Service Policy

We provide comprehensive and thoughtful customer oriented service standards for all users who browse and place orders on the official website, aiming to create smooth and reassuring whole process shopping experience for every customer. All commodities displayed on the website support unified currency settlement mode, and all order transactions do not generate any hidden extra charges or additional handling fees in the whole process. We arrange formal order arrangement and goods packing work within the specified time after confirming successful customer payment, and arrange stable global logistics distribution channels to deliver goods safely to all regions around the world, and we take full charge of all freight expenses and relevant tariff costs generated in the transportation process without any additional payment required by customers. We implement standardized after sales protection rules, all sold footwear products enjoy long term official quality guarantee service within the agreed time limit, covering normal use quality problems caused by production process and raw material defects. We support free exchange and convenient return services within the agreed valid period, customers can apply for relevant after sales procedures in accordance with official rules when they have actual demand, and we will complete fund refund processing work within the specified time after confirming qualified returned goods inspection. Our professional customer service team keeps effective online response channels open all the time, users can consult commodity details, order logistics progress, size matching suggestions and after sales process problems through fixed contact channels on the website page at any time, and all consultation messages will obtain standardized professional replies in the shortest time. We fully respect every customer’s consumption demand and personalized shopping idea, actively listen to users’ valuable feedback on products and services, continuously adjust and optimize service links and product details according to real market feedback, and strictly protect legitimate consumption rights and interests of every shopping user in all service links. We uniformly publicize all service rules and preferential activity rules on the official website page, ensure all preferential policies and service clauses are open and transparent, avoid any ambiguous misleading guidance, and maintain fair and standardized online shopping service environment all the time.