Warranty Policy

We provide formal quality warranty service for all Hawaiian inspired premium footwear sold on our official website to guarantee reliable using experience for every purchaser. The valid warranty period shall start from the date when customers successfully receive the ordered products.

Within the official warranty period, if the goods suffer from non man made quality problems including loose stitching, material cracking, sole detachment and other defects caused by original production craft or raw material flaws during normal daily use, customers are entitled to apply for free maintenance, part replacement or corresponding solution services in accordance with official regulations.

This warranty service only covers quality issues arising from regular wearing and proper maintenance. Any damage caused by improper use, intentional collision, artificial modification, excessive soaking, long term exposure to harsh environment and abnormal wearing scenarios shall not be included within the scope of free warranty protection.

Daily wear and tear generated in normal use process such as slight surface fading and minor scratch traces are regarded as normal consumption conditions and do not belong to warranty applicable situations. Products that have been privately repaired or altered without official authorization will automatically lose all valid warranty qualifications.

To apply for warranty related services, customers need to provide valid order records and clearly show the actual defective condition of the products through specified contact channels. Our professional team will complete condition verification as soon as possible and arrange proper handling solutions in line with uniform service standards.

All warranty related services are implemented in consistent rules for all global customers without regional differentiated restrictions. This official warranty policy is formulated on the basis of consistent product quality standards and after sales service norms, and all implemented warranty arrangements shall be subject to the officially published clauses.